FREQUENTLY ASKED QUESTIONS

 

WHere is the haptic coin made?

Haptic Coins are all hand assembled in a home workshop in the USA. We are happy to say that all components used in the build and packaging of the Haptic Coin are made in the USA.


whats up with the name "haptic Coin"?

Well the "COIN" part of the name should be self explanatory. The "HAPTIC" part you might not be so familiar with. In short the Haptic Coin was designed to mimic the "haptic feedback" you get when typing on a touchscreen cell phone. That's the little vibratory sensation you feel along with the subtle swooshing sound generated by an internal motor.


A SHIPPING OPTION IS NOT AVAILABLE FOR THE COUNTRY I LIVE IN.

Please email sales@umburry.com and we will try to accommodate your shipping needs.


SHIPPING METHOD AND COSTS

The United States Postal Service is the only method offered to ship. Customers will have the option of Priority Mail or First Class Mail at checkout.


When will my order ship?

Orders will in most cases ship within a day or two. You will be notified via email when your order as shipped and a tracking number will be provided.


how are payments processed?

All credit card payments are processed through stripe.com or paypal. Umburry does not have access to your full credit card information.


THe product I want to buy is "out of stock" when will it be back in stock?

Sorry but we can't give you a definitive answer. Quantities are always limited. Please follow our facebook page for availability announcements. 


why are there uncolored lines on the inside hole of my haptic coin?

These lines are normal, and all anodized Haptic Coin shells have them. The lines are caused by the racks that hold the coin shells for anodizing.


are haptic coins water proof?

Sort of... Haptic Coins will be perfectly fine if splashed or even submerged in water for short periods of time. The glue that holds the magnets in place will still have 70% of its strength even after 500 hours of expose to water. It would be a good idea to dry the inner bearing after it gets wet to limit corrosion. 


Will THE magnets IN MY HAPTIC COIN lose strength over time?

Very little. Neodymium magnets are the strongest and most permanent magnets known to man. If they are not overheated or physically damaged, neodymium magnets will lose less than 1% of their strength over 10 years - not enough for you to notice unless you have very sensitive measuring equipment. They won't even lose their strength if they are held in repelling or attracting positions with other magnets over long periods of time.


What are neodymium magnets?  Are they the same as "rare earth"?

Neodymium magnets are a member of the rare earth magnet family. They are called "rare earth" because neodymium is a member of the "rare earth" elements on the periodic table. Neodymium magnets are the strongest of the rare earth magnets and are the strongest permanent magnets in the world.


I have metal dust all over my magnets. How can I remove it?

Using adhesive tape to capture the metal dust is the best way to clean magnets.


Can you just put my HAPTIC COIN in a small envelope to save postage?

No. The Haptic Coin contains magnets. Products containing magnets must be shipped in a box in order to comply with United States Department of Transportation, USPS, UPS, and FedEx regulations for the shipment of magnetic materials.